Overview
You will receive an order confirmation to your e-mail upon successful payment. If for any reason, you do not receive this confirmation email then please get in touch at hello@rebeccafindlay.com. At Rebecca Findlay Artist we endeavour to ship your order as soon as it becomes available. Production times on printed products can vary but we will always notify you, the customer, with an estimated delivery date and you will receive a shipment notification email. Cost and delivery times are calculated based on the Shipping Company used- at present this is Royal Mail, but a different carrier is sometimes used, and if this is the case you will be notified. Please ensure you provide the correct contact details and delivery address.
Shipping Returns
Instructions on how and where to send your package: Items sent back to us without first requesting a return will not be accepted.
To return your product, please get in touch with hello@rebeccafindlay.com where you will receive a mailing address. Any returned items must be returned in original packaging/ state.
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
If you are returning more expensive items, you may consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. In rare cases where the item has been damaged in transit shipping costs or a portion of these costs may be recovered from the carrier.
Exceptions / non-returnable items
Certain types of items cannot be returned, e.g. custom commissioned products. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Still need help?
Contact us at hello@rebeccafindlay.com for questions related to refunds and returns or any other purchase related queries.
We may update this Refunds and Returns Policy from time to time in order to reflect any changes made to the products we offer, or for operational or legal reasons. It is suggested that you revisit ALL of our policies regularly in order to have access to the most current information so that you may make an informed choice about the use of our website.